Symliv App: How to Obtain a Visitor / Friends & Family Pass

Adding and managing visitor passes in the Symliv Resident/Owner app allows you to quickly share access with your friends and family. Follow the steps below to create, send, and manage visitor passes directly from the app.

Step 1: Select Your Address

Begin by selecting the address for which you want to create a visitor pass.

If you have multiple properties linked to your account, be sure to choose the specific address where the pass should be assigned.

Step 2: Select “Get a Visitor Pass”

From your dashboard, tap Get a Visitor Pass to begin creating the pass.

Step 3: Choose the Pass Type

Select the type of visitor pass you would like to issue.

For this example, we will select Extended Visitor Pass.

Note: Pass types and required information may vary by community.

Step 4: Select the Visit Dates

Choose the visitor’s arrival date and departure date.

• Some passes are one-time use only, which only require an arrival date.
  
  

Note: The maximum pass length is determined by your community guidelines.

Step 5: Select or Add a Visitor

Choose the visitor’s name from your existing contacts, or add a new visitor.

If adding a new contact, you will need to enter the following required information:

• First Name
• Last Name
• Phone Number
• Email Address
   

After entering the required information, you will have the option to save the visitor to your contacts list.

Select Save Visitor.

You will then be redirected back to the Get Visitor Pass page.

Step 6: Send the Pass

Once everything is complete, select Send Pass.

Your visitor will receive the pass via email and text message.

After sending the pass, a confirmation message will appear at the top of your screen.

Managing Visitor Passes

To manage your visitor passes:

1. Go to the main page
2. Select Visitor Passes at the bottom of the screen

In this section, you can view active and inactive passes.

Tap a visitor’s name to view their pass details.

From the Pass Details Screen, You Can:

• Share a pass
• Resend the pass to the visitor’s email or phone
• Delete a pass
  
   

Deleting a Pass

1. Tap Delete
2. Confirm deletion in the pop-up window
    

You will see a confirmation message, and the pass will be removed from your list.

Need more help?

If you have questions or need further assistance, Symliv Support is available daily from 9:00 a.m. to 9:30 p.m. ET via chat, email, or phone.